/ legal · privacy

Privacy Policy

← back to dragonplus

(update date: May 12, 2026)

Introduction

Welcome to games provided by DRAGONPLUS GAME LIMITED. DRAGONPLUS and its

affiliates(“DRAGONPLUS”, “we”, “us” or “our”) are dedicated to protecting

the privacy of our users. This privacy policy ("Privacy Policy") describes

the ways we collect, manage, store, use, and protect the information,

including personal information, and data that you provide or we collect in

connection with any DRAGONPLUS game, website or application ( "Service").

Your personal information security is very important to us. By using our

Service, you agree to the collection and use of your personal information

as outlined in this Privacy Policy. DRAGONPLUS commits itself to providing

a safe game environment for every user.

The purpose of the Privacy Policy of DRAGONPLUS is to give you a clear idea

of how we collect, use, share, transmit, and protect your information. We

will collect, use, share, transmit, and protect your personal information

according to your consent and other legal basis on which your personal

information is processed.

Our Service is not directed to children under the age of 13 (or 16 in

certain jurisdictions as required by law). We do not intend to collect the

personal data of any child. If you are aware that any personal data of any

child has been shared with the app, please let us know so that we can

delete that data.

1.Applicability

This Privacy Policy explains how we collect, use and protect your personal

data. Please read this policy carefully to understand our practices

regarding your personal data and how we will treat it.

Respecting and protecting your privacy and your personal data is very

important to us. This Privacy Policy, together with our Terms of Service

and any other documents referred to in it, sets out the basis upon which

any personal data we collect from you, or that you provide to us will be

processed by us or on our behalf.

By visiting our website and using our products and services (including, but

not limited to, the websites at https://www.dragonplus.com/ and our iPhone

apps, iPad apps or Android Apps and via mobile phone) you acknowledge the

terms of this Privacy Policy and the use and disclosure of your personal

data as set out in this Privacy Policy.

Your personal data will be held by us in accordance with applicable data

protection laws. For the purposes of data protection laws, the data

controller will be DRAGONPLUS GAME LIMITED.

2.Why we collect your personal data

Under data protection law, we can only use your personal data if we have a

proper reason, eg:

● where you have given consent

● for the performance of a contract with you or to take steps at your

request before entering into a contract, or

● for our legitimate interests or those of a third party

● to comply with our legal and regulatory obligations

Legal Basis for Processing Your Personal Data

We process your personal data only when we have a lawful basis under

applicable data protection laws, including the GDPR. This may include your

consent, the performance of a contract with you, compliance with legal

obligations, or our legitimate interests, provided your rights and

interests are not overridden.

The table below explains what we use your personal data for and why.

What we use your personal data for

● Create and manage your account with us;

● Providing services and/or the functionalities of the app to you;

● Conducting checks to identify you and verify your identity or

otherwise to help prevent and detect fraud against you or us

● Processing transactions and providing purchase-related services;

● To enforce legal rights or defend or undertake legal proceedings;

● Communications with you not related to marketing, including about

changes to our terms or policies or changes to the app or service or

other important notices;

● Protect the security of systems and data;

● Operational reasons, such as improving efficiency, training and

quality control or to provide support to you;

● Statistical analysis to help us manage our business, eg in relation to

our financial performance, customer base, product range or other

efficiency measures;

● Updating and enhancing customer records;

● Disclosures and other activities necessary to comply with legal and

regulatory obligations, eg to record and demonstrate evidence of your

consent to our use of your personal data where relevant;

● Marketing our services to existing and former customers ;

● We may need to share your personal data with members of our group and

third parties in connection with a significant corporate transaction or

restructuring, including a merger, acquisition, asset sale, initial

public offering or in the event of our insolvencyIn such cases

information will be anonymised where possible and only shared where

necessary.

3.How do we collect your personal information and what we collect

We collect personal data about you in the following ways when you use our

products and services. We collect information in the following

circumstances:

● when you use our Game apps;

● when a user account is created and managed;

● when you connect your user account to your Facebook;

● when you participate in any interactive features of the Service; or

● when you otherwise communicate with us or via the Service.

When you access to our websites and our apps , we won’t collect your

legally-sensitive data (i.e. race, ethnicity, religious or philosophical

beliefs, trade union membership, genetics, biometrics, health, sexuality

and/or criminality).

We may also employ third party ad-serving(including but not limited to

Google, Facebook, Mopub and its affiliates) and/or analytics

technologies(including but not limited to Tableau, Kibana and its

affiliates) that may use various methods to collect information through our

software and the Service. These technologies may be embedded within our

software and the Service and may collect, amongst other things, the

information below.

We may collect user’s data from you, which includes:

● Registration & Account Information: username, character name,

password; username (or “Social ID”), profile, and the email address

associated with third party accounts (e.g., Facebook / Apple Game Center

/ Google Play).

● Marketing related Information: Email address for receiving promotional

emails (requires your explicit consent). You can unsubscribe at any

time.

● Payment related Information: Know Your Customer (KYC) information

processed by third party payment service providers (subject to your

consent to the provider’s privacy policy); payment metadata synchronized

by payment service providers to us for fraud detection, compliance, and

dispute resolution (e.g., partial or hashed account identifier,

partially obscured email address, country of purchase origin, IP

address); email address for invoice delivery (shared with payment

service providers only as necessary)..

● Internet & Device Information: IP address, device type, network data,

operating system, device ID, advertising ID, language, time zone

information (IDFA will not be collected for iOS 14+ users without prior

opt in consent).

● Usage & Game Data: Timestamps of actions, game level / progress /

scores / achievements / logs, user interaction records. In game

performance data may be made available to previously matched users

(e.g., leaderboard displays, match history)

● Location Information: Country or city level location automatically

derived from your IP address.

● Interaction Data: Data from your interactions with us (e.g., in app

support communications).

● Social Media Information: With your prior consent, information from

your social media account (e.g., Facebook, Google Play, Apple Game

Center) when signing into Services, including user ID, nickname, profile

picture, and/or friend list.

Depending on the type of personal data in question and the grounds on which

we may be processing it, should you decline to provide us with such data,

we may not be able to fulfill our contractual requirements or, in extreme

cases, may not be able to continue with our relationship. We will inform

you if your failure to provide any requested personal information is going

to result in these consequences.

For California Consumer Privacy Act of 2018 (CCPA) Consumers (Notice of

Collection of Information)

We collect the categories of personal information about California

consumers identified in the chart below. As further set forth in the chart

below, in the past 12 months we have disclosed and "sold" (as defined in

the CCPA) California consumers' personal information to third parties for

business or commercial purposes.

4.Who do we share your information with

We may share your personal data with the following categories of

recipients:

1) Service Providers and Business Partners

We may share your personal data with third-party service providers and

business partners who process data on our behalf and under our instructions

for purposes such as hosting, cloud services, data storage, analytics,

customer support, fraud prevention, security monitoring, payment

processing, and marketing support. These third parties are contractually

required to protect your personal data and to use it solely for the

purposes specified by us.

2) Payment Providers

When you make purchases through our Services, your payment is processed by

third-party payment providers or app marketplace operators (such as Apple,

Google, or other authorized payment processors). We may receive limited

transaction-related information from such providers (for example,

transaction status, partial or hashed identifiers, or invoice-related

contact details), but we do not receive or store your full payment card or

bank account information.

3) Third-Party Platforms and Social Networks

If you choose to connect your account or interact with our Services through

a third-party platform (such as Facebook, Google Play, or Apple Game

Center), we may share or receive certain information in accordance with

your settings on those platforms and their privacy policies. Your

interactions with such third-party services are governed by their own terms

and privacy practices.

4) Affiliates

We may share your personal data with our affiliates for purposes consistent

with this Privacy Policy, including account management, customer support,

analytics, and operational efficiency. All affiliates are required to

handle your personal data in accordance with applicable data protection

laws and this Privacy Policy.

5) Legal and Regulatory Requirements

We may disclose your personal data if required to do so by law, regulation,

court order, or other legal process, or if we reasonably believe that such

disclosure is necessary to comply with legal obligations, protect our

rights or property, investigate fraud or security issues, or protect the

safety of our users or others.

6) Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets,

financing, or similar corporate transaction, your personal data may be

transferred to a successor or affiliated entity as part of that

transaction, subject to applicable data protection laws. We will take

reasonable steps to ensure that your personal data remains protected and

used in accordance with this Privacy Policy.

7) With Your Consent or at Your Direction

We may share your personal data with third parties when you have given your

explicit consent or when you otherwise direct us to do so.

5.Cookies

A cookie is a small data file sent by a website to your computer that is

stored on your hard drive when you visit certain online pages of our

website.

We use cookies to store users' preferences, and collect aggregated

demographic data. Cookies allow the website to identify and interact with

your computer (for example so we can remember your login details if you

have opted to ‘stay signed in’). We do not use cookies to retrieve

information that was not originally sent by us to you in a cookie.

You can set your browser to accept or reject all cookies, or notify you

when a cookie is sent. If you reject cookies or delete our cookies, you may

still use our websites, but you may have reduced functionality and access

to certain areas of our websites or your account. You may disable or accept

cookies at any time by changing your web browser’s options.

In addition to the express notice provided on our website when you first

visit, your continued use of our website is your acceptance of our

continued use of cookies on our website.

6.Personalized Advertising

We may work with third-party advertising partners, ad networks, analytics

providers, and other service providers to display advertisements in our

Service, measure ad performance, prevent fraud, and improve our Service and

advertising activities. These partners may use cookies, SDKs, device

identifiers, pixels, local storage, and similar technologies to collect or

receive information from your device and interactions with our Service.

The information collected or shared for these purposes may include

identifiers such as advertising IDs, IP address, device information,

browser or operating system information, location information (which may

include approximate or precise location data), gameplay and usage data, and

information regarding your interactions with advertisements and our

Service.

We and our advertising partners may use this information to provide

personalized advertising, interest-based advertising, cross-app

advertising, analytics, attribution, and advertising measurement services,

including showing advertisements that may be more relevant to your

interests. In some cases, our advertising partners may combine information

collected through our Service with information collected from other apps,

websites, or services for these purposes, in accordance with their own

privacy policies.

Some of our advertising and analytics partners may use non-cookie

technologies, such as SDKs, pixels, local storage, eTags, or device

identifiers, to recognize your browser, device, or application over time.

Please note that blocking or disabling cookies through your browser or

device settings may not fully prevent the use of these technologies.

You may be able to limit personalized advertising by adjusting your device

settings or privacy preferences. For example:

On Apple iOS devices, you can manage app tracking permissions in

“Settings” → “Privacy & Security” → “Tracking”.

On Android devices, you can manage advertising preferences through your

device settings, including resetting or limiting your advertising ID.

Depending on your jurisdiction, you may also have the right to object to or

opt out of certain personalized advertising, direct marketing, profiling,

or data sharing activities. Where required under applicable law, we will

honor requests to restrict or stop the processing of your personal

information for such purposes. You may exercise these rights by adjusting

your device settings where available or by contacting us at

support@dragonplus.com.

Please note that opting out of personalized advertising does not mean you

will stop seeing advertisements. You may continue to receive non-

personalized or contextual advertisements.

7.Security

We will take all reasonable precautions necessary to protect your personal

data from

● loss, theft, misuse and interference;

● unauthorised access, disclosure, use or modification.

Such measures will vary depending on the sensitivity, amount, format,

nature and storage of the information and will involve, as applicable,

physical, organizational and electronic security measures.

This includes, for example, the protection of passwords using industry

standard encryption, measures to preserve system security and prevent

unauthorised access and back-up systems to prevent accidental or malicious

loss of data. We may use third party data storage providers to store

personal data electronically. We take reasonable steps to ensure this

information is held as securely as information stored on our own equipment.

Unfortunately, there is always risk involved in sending information through

any channel over the internet. You send information over the internet

entirely at your own risk. Although we will do our best to protect your

personal data, we cannot guarantee the security of your data transmitted

over the internet and we do not warrant the security of any information,

including personal data, which you transmit to us over the internet.

8.International transfers of data

The data that we collect from you will be transferred to, and stored at,

destinations both within and outside the EEA. As mentioned above, we may

disclose your personal data to our group companies and their service

providers located in US and elsewhere, and to employees operating outside

of the EEA who work for us or for one of our group companies or their

respective service providers.

We want to make sure that your personal data is stored and transferred in a

way which is secure. We will therefore only transfer data outside of the

EEA where it is compliant with data protection legislation and the means of

transfer provides adequate safeguards in relation to your data. For

example, this could be:

● Transfers under intra-group or third-party agreements incorporating

the European Commission’s Standard Contractual Clauses (SCCs);

● Transfers to countries where the European Commission has issued an

adequacy decision;

● Transfers necessary for the performance of a contract in your

interest; or

● Transfers based on your explicit consent.

Where we transfer your personal data outside the EEA and where the country

or territory in question does not maintain adequate data protection

standards, we will take all reasonable steps to ensure that your data is

treated securely and in accordance with this Privacy Policy.

9.How long will we keep your personal data?

We will not keep your personal data for longer than is necessary for the

purposes for which we have collected it, unless we believe that the law or

other regulation requires us to keep it (for example, because of a request

by a tax authority or in connection with any anticipated litigation) or if

we require it to enforce our agreements.

In general, we will retain your personal data for as long as we provide

services to you and your account is active and following that period, for

as long as we provide you directly with any other service offering.

When it is no longer necessary to retain your personal data, we will delete

the personal data that we hold about you from our systems. While we will

endeavour to permanently erase your personal data once it reaches the end

of its retention period, some of your personal data may still exist within

our systems, for example if it is waiting to be overwritten. For our

purposes, this data has been put beyond use, meaning that, while it still

exists in the electronic ether, our employees will not have any access to

it or use it again.

10. Children’s Protection

We take special precautions to protect children’s privacy. Generally, we

define “children” as under 13, but we follow local definitions where

different (e.g., under 16 in the EEA).

Except in limited circumstances authorized by law, we will not knowingly

collect personal information (e.g., full name or phone number) from

children without providing notice to and obtaining verifiable consent from

a parent or legal guardian.

We only collect limited information from children automatically and

exclusively to support essential internal operations of our Services. We

will not knowingly use these technologies to track user behavior or amass

profiles of children.

If you are a parent or guardian and believe we hold personal information

about your child, wish to review or request deletion of such information,

or have questions, please contact us. If we have actual knowledge that we

collected an email address from a child in connection with customer

support, we will delete it after responding.

11. Your Rights

Depending on your location, you may have rights to access, correct, delete,

restrict or object to processing, data portability, and to withdraw consent

(where processing is based on consent). To exercise these rights, contact

support@ dragonplus.com. We may need to verify your identity before

responding.

Your Rights Under the GDPR

|Access to a copy of your |The right to be provided with a copy of your personal data |

|personal data | |

|Correction (also known as |The right to require us to correct any mistakes in your personal data |

|rectification) | |

|Erasure (also known as the right|The right to require us to delete your personal data—in certain situations |

|to be forgotten) | |

|Restriction of use |The right to require us to restrict use of your personal data in certain |

| |circumstances, eg if you contest the accuracy of the data |

|Data portability |The right to receive the personal data you provided to us, in a structured, |

| |commonly used and machine-readable format and/or transmit that data to a third |

| |party—in certain situations |

|To object to use |The right to object: |

| |—at any time to your personal data being used for direct marketing (including |

| |profiling) |

| |—in certain other situations to our continued use of your personal data, eg |

| |where we use you personal data for our legitimate interests. |

|Not to be subject to decisions |The right not to be subject to a decision based solely on automated processing |

|without human involvement |(including profiling) that produces legal effects concerning you or similarly |

| |significantly affects you |

| | |

| |We do not make any such decisions based on data collected by the app |

|Right to Complain |You have the right to lodge a complaint with our regulator, who is the |

| |Information Commissioner's Office in the UK. You can contact them in the |

| |following ways: |

| |· Phone: 0303 123 1113 |

| |· Email: casework@ico.org.uk |

| |· Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,|

| |Cheshire SK9 5AF |

Your Rights Under the CCPA

|Disclosure of |You have the right to know: |

|Personal Information |· The categories of personal information we have collected about you; |

|We Collect About You |· The categories of sources from which the personal information is collected; |

| |· Our business or commercial purpose for collecting or selling personal information; |

| |· The categories of third parties with whom we share personal information, if any; and |

| |· The specific pieces of personal information we have collected about you. |

| |· Please note that we are not required to; |

| |· Retain any personal information about you that was collected for a single one-time |

| |transaction if, in the ordinary course of business, that information about you is not |

| |retained; |

| |· Reidentify or otherwise link any data that, in the ordinary course of business, is not |

| |maintained in a manner that would be considered personal information; or |

| |· Provide the personal information to you more than twice in a 12-month period. |

|Personal Information |In connection with any personal information we may sell or disclose to a third party for a |

|Sold or Used for a |business purpose, you have the right to know:The categories of personal information about |

|Business Purpose |you that we sold and the categories of third parties to whom the personal information was |

| |sold; and |

| |The categories of personal information that we disclosed about you for a business |

| |purpose.You have the right under the California Consumer Privacy Act of 2018 (CCPA) and |

| |certain other privacy and data protection laws, as applicable, to opt-out of the sale of |

| |your personal information. If you exercise your right to opt-out of the sale of your |

| |personal information, we will refrain from selling your personal information, unless you |

| |subsequently provide express authorization for the sale of your personal information. To |

| |opt-out of the sale of your personal information, visit our homepage and contact us at: |

| |support@dragonplus.com. |

|Right to Deletion |Subject to certain exceptions set out below, on receipt of a verifiable request from you, |

| |we will: |

| |· Delete your personal information from our records; and |

| |· Direct any service providers to delete your personal information from their records. |

| |· Please note that we may not delete your personal information if it is necessary to: |

| |· Complete the transaction for which the personal information was collected, fulfill the |

| |terms of a written warranty or product recall conducted in accordance with federal law, |

| |provide a good or service requested by you, or reasonably anticipated within the context of|

| |our ongoing business relationship with you, or otherwise perform a contract between you and|

| |us; |

| |· Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal |

| |activity; or prosecute those responsible for that activity; |

| |· Debug to identify and repair errors that impair existing intended functionality; |

| |· Exercise free speech, ensure the right of another consumer to exercise his or her right |

| |of free speech, or exercise another right provided for by law; |

| |· Comply with the California Electronic Communications Privacy Act; |

| |· Engage in public or peer-reviewed scientific, historical, or statistical research in the |

| |public interest that adheres to all other applicable ethics and privacy laws, when our |

| |deletion of the information is likely to render impossible or seriously impair the |

| |achievement of such research, provided we have obtained your informed consent; |

| |· Enable solely internal uses that are reasonably aligned with your expectations based on |

| |your relationship with us; |

| |· Comply with an existing legal obligation; or |

| |· Otherwise use your personal information, internally, in a lawful manner that is |

| |compatible with the context in which you provided the information. |

|Protection Against |You have the right to not be discriminated against by us because you exercised any of your |

|Discrimination |rights under the CCPA. This means we cannot, among other things: |

| |· Deny goods or services to you; |

| |· Charge different prices or rates for goods or services, including through the use of |

| |discounts or other benefits or imposing penalties; |

| |· Provide a different level or quality of goods or services to you; or |

| |· Suggest that you will receive a different price or rate for goods or services or a |

| |different level or quality of goods or services. |

| |Please note that we may charge a different price or rate or provide a different level or |

| |quality of services to you, if that difference is reasonably related to the value provided |

| |to our business by your personal information. |

Account Deletion

You have the right to delete the account which you have registered with us t

o access its products or services at any time. We will delete the account af

ter verifying your identity information. To ensure the security of your acco

unt and property, you shall submit your account deletion request to us via o

ne of the following ways：

●

by using the contact information displayed on our official website（https

://<domain>/delete-account）；or

● by clicking the “Account Deletion” option provided in the APP.

Unless otherwise stipulated by laws and regulations, after account deletion,

we will delete all information related to your account, including personal

information and game logs, thus you will be unable to normally use the produ

cts or services provided by us. After you complete the deletion, your accoun

t cannot be retrieved and your account data cannot be recovered. Please main

tain your account information properly.

Do Not Sell My Personal Information

If you wish to opt out of the use of your personal information for interest-

based advertising purposes and these potential sales as defined under CCPA

law, you may do so by following the instructions below.

Please note that any opt-out is specific to the browser you use. You may

need to opt out on every browser that you use.

Mobile devices

Please refer to your operating system settings, or follow instructions

below:

● Android Users (version 2.3 and above)

To use the "opt-out of interest-based advertising" option, follow the

instructions provided by Google here: Google Play Help.

● iOS users (version 6 and above)

To use the "Limit Ad-Tracking" option, follow the instructions provided by

Apple here: Apple Support Center

Please note that these are device settings and will disable interest-based

ads from all providers, and not just for us. We have decided to offer this

way of opting-out, as we estimate users will either want to receive

interest-based advertising or no interest-based advertising at all. The

above described way is the most efficient way to achieve that goal. While

we do provide the possibility to opt-out of remerge processing only, that

would only mean that someone else but us would deliver the exact same

advertisements.

Website

You can opt out of receiving ads that are personalized as served by our

Service Providers by following our instructions presented on the Service:

● From our "Cookie Consent" notice banner

● Or contact us at: support@dragonplus.com.

The opt out will place a cookie on your computer that is unique to the

browser you use to opt out. If you change browsers or delete the cookies

saved by your browser, you will need to opt out again.

12.Changes

We may update this Privacy Policy to reflect changes to our data and

information privacy practices, so we encourage you to check this page

periodically. We will try to notify you in advance where there are any

significant or very important changes.

13.Contacting Us

If you have any questions or concerns about this Privacy Policy or any

other issue with your personal information, please feel free to contact us

at: support@dragonplus.com.